Comments on: DISH Network – worst customer service http://constantevolution.wordpress.com/2008/05/29/dish-network-worst-customer-service/ what if the hokey pokey is what it's all about? Tue, 29 Dec 2009 02:48:25 +0000 http://wordpress.com/ hourly 1 By: bj reynolds http://constantevolution.wordpress.com/2008/05/29/dish-network-worst-customer-service/#comment-2014 bj reynolds Wed, 23 Sep 2009 23:47:13 +0000 http://constantevolution.wordpress.com/?p=658#comment-2014 I sold a house unexpectedly last July and Dish service was a nightmare! They refused to waive a $212 "cancellation penalty" even if I continue their service in a new location, they are still sending monthly bills even after cancellation, they failed to advise me that I must return equipment (even if the new owner subscribes to Dish), and are now threatening to charge my credit card "on file" up to $400 if I don't return it (the new owner moved in months ago and the home is about 100 miles away); they refuse to disclose the exact amount or account they will bill. Stay away from Dish!!! I sold a house unexpectedly last July and Dish service was a nightmare! They refused to waive a $212 “cancellation penalty” even if I continue their service in a new location, they are still sending monthly bills even after cancellation, they failed to advise me that I must return equipment (even if the new owner subscribes to Dish), and are now threatening to charge my credit card “on file” up to $400 if I don’t return it (the new owner moved in months ago and the home is about 100 miles away); they refuse to disclose the exact amount or account they will bill.

Stay away from Dish!!!

]]> By: JenEd http://constantevolution.wordpress.com/2008/05/29/dish-network-worst-customer-service/#comment-1614 JenEd Fri, 11 Jul 2008 04:22:57 +0000 http://constantevolution.wordpress.com/?p=658#comment-1614 Daaaaaaang. Someone steal our damn Dish! We HAD been faithful and happy customers of the DISH Network for over 12 years, until December of 2007, when we got a letter from DISH explaining that if we wanted to continue receiving our local channels that we needed a service tech to come out and upgrade our DISH antenna for free, and according to the letter this needed to be done soon. Okay. So, we call DISH to schedule for this free antenna upgrade, and guess what?! The earliest we could get it done is in March 2008! Outrageous, especially since the letter made it sound like we would lose our local channels after January 2008. So, we waited til our scheduled appointment in March and, guess what?! The installer calls and says they can't do it that day, and it will have to be in May!!! Ok, whatever. May. This is still outrageous, but at least we still have our local channels and all the channels are working well. May finally comes and the service tech gets to our house late in the afternoon. Does the upgrade, but leaves before the switch installation verification is done, as it takes 35 minutes to finish, and says if there's any issues to call him. Ok, whatever (that was my hubby talking there). Guess what?! 35 minutes later there's an error in the switch installation with the middle transponder--WTF! Now, every other time we want to watch DISH, we have to wait for the switch installation verification--believe me this is getting old fast. We call the installer, and he says its probably an aiming issue and says he will come out and aim it right when he's back in town in a couple of days. Ok, whatever. The evening after he said he'd re aim the antenna, still the switch installation verification must be done and the same error comes up on the middle transponder (is this DISH's middle finger--I've got a finger for you too, DISH). We've called DISH customer service several times, as the installer can't come out again to "repair" this without a service order from DISH--WTF?? Well, the installer won't be able to fix it until the middle of July! Daaaaaahhhhmmmm! Just to get local channels?? This is really bogus. I really hate DISH right now, because not only did I have to sit through another stinking 35 minutes of their crappy switch install verifucation, now it doesn't want to acquire a satellite signal at all. No matter how much I hate local cable, why, oh why is DISH pushing me to cancel their service and subscribe to crappy local cable??? Don't push me too far, DISH, I'll do it.... I'll subscribe to crappy local cable, because right now I have NO SERVICE from DISH. I hate DISH!!! Daaaaaaang. Someone steal our damn Dish! We HAD been faithful and happy customers of the DISH Network for over 12 years, until December of 2007, when we got a letter from DISH explaining that if we wanted to continue receiving our local channels that we needed a service tech to come out and upgrade our DISH antenna for free, and according to the letter this needed to be done soon. Okay. So, we call DISH to schedule for this free antenna upgrade, and guess what?! The earliest we could get it done is in March 2008! Outrageous, especially since the letter made it sound like we would lose our local channels after January 2008. So, we waited til our scheduled appointment in March and, guess what?! The installer calls and says they can’t do it that day, and it will have to be in May!!! Ok, whatever. May. This is still outrageous, but at least we still have our local channels and all the channels are working well. May finally comes and the service tech gets to our house late in the afternoon. Does the upgrade, but leaves before the switch installation verification is done, as it takes 35 minutes to finish, and says if there’s any issues to call him. Ok, whatever (that was my hubby talking there). Guess what?! 35 minutes later there’s an error in the switch installation with the middle transponder–WTF! Now, every other time we want to watch DISH, we have to wait for the switch installation verification–believe me this is getting old fast. We call the installer, and he says its probably an aiming issue and says he will come out and aim it right when he’s back in town in a couple of days. Ok, whatever. The evening after he said he’d re aim the antenna, still the switch installation verification must be done and the same error comes up on the middle transponder (is this DISH’s middle finger–I’ve got a finger for you too, DISH). We’ve called DISH customer service several times, as the installer can’t come out again to “repair” this without a service order from DISH–WTF?? Well, the installer won’t be able to fix it until the middle of July! Daaaaaahhhhmmmm! Just to get local channels?? This is really bogus. I really hate DISH right now, because not only did I have to sit through another stinking 35 minutes of their crappy switch install verifucation, now it doesn’t want to acquire a satellite signal at all. No matter how much I hate local cable, why, oh why is DISH pushing me to cancel their service and subscribe to crappy local cable??? Don’t push me too far, DISH, I’ll do it…. I’ll subscribe to crappy local cable, because right now I have NO SERVICE from DISH. I hate DISH!!!

]]> By: Jen http://constantevolution.wordpress.com/2008/05/29/dish-network-worst-customer-service/#comment-1532 Jen Sat, 31 May 2008 01:25:30 +0000 http://constantevolution.wordpress.com/?p=658#comment-1532 Ohmygosh. Oh. my. gosh. SERIOUSLY. We switched from DISH after our dish was stolen. We called to find out why our service was messed up, and discovered that the dish was gone, and when we talked to them about getting it replaced, they wanted $200 bucks to replace it. Yeahright. This, after having had the customer-service-runaround several times before. So we switched to DirecTV and cancelled our DISH service, but they kept billing us. And kept billing us. And kept billing us! I called and sent letters, but it took six months to get it sorted out! And when I finally did? The person I talked to told me that they should have replaced our dish for free. *banging. head. into. wall.* Awesome. Ohmygosh. Oh. my. gosh. SERIOUSLY. We switched from DISH after our dish was stolen. We called to find out why our service was messed up, and discovered that the dish was gone, and when we talked to them about getting it replaced, they wanted $200 bucks to replace it. Yeahright. This, after having had the customer-service-runaround several times before. So we switched to DirecTV and cancelled our DISH service, but they kept billing us. And kept billing us. And kept billing us! I called and sent letters, but it took six months to get it sorted out! And when I finally did? The person I talked to told me that they should have replaced our dish for free. *banging. head. into. wall.* Awesome.

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